The IAAE Canada Spring 2025 An official publication of the International Association of Airport Executives Canada AIRPORT MAGAZINE Canada Post Mail Publications Agreement Number: 40609661 Mentorship and Legacy in Canadian Airports4 An official publication of the International Association of Airport Executives Canadawww.iaaecanada.org | Spring 2025 5 Contents The IAAE Canada Airport Magazine Published for: IAAE Canada 16-525 Stone Church Road East Hamilton, ON L8W 3B2 Phone: (905) 575-5073 headquarters@iaaecanada.org www.iaaecanada.org Printed by: Matrix Group Publishing Inc. 309 Youville Street Winnipeg, MB R2H 2S9 Toll-free: (866) 999-1299 Toll-free fax: (866) 244-2544 sales@matrixgroupinc.net www.matrixgroupinc.net President & CEO Jack Andress Operations Manager Shoshana Weinberg sweinberg@matrixgroupinc.net Senior Publisher Jessica Potter Publishers Julie Welsh, Christine Scarisbrick Editor-in-Chief Shannon Savory ssavory@matrixgroupinc.net Editors Jenna Collignon, Kaitlin Vitt, Paul Adair Finance/Administration Lloyd Weinberg, Nathan Redekop accounting@matrixgroupinc.net Director of Circulation & Distribution Lloyd Weinberg distribution@matrixgroupinc.net Sales Manager Jeff Cash jcash@matrixgroupinc.net Matrix Group Publishing Inc. Account Executives Colleen Bell, Jackie Casburn, Chandler Cousins, Rich Cowan, Rob Gibson, Jim Hamilton, Frank Kenyeres, Sandra Kirby, Andrew Lee, Brian MacIntyre, Chad Morris, Lynn Murphy, Wilma Gray-Rose, Monique Simons, Joseph Ukaoha Layout & Design Travis Bevan Advertising Design James Robinson ©2025 Matrix Group Publishing Inc. All rights reserved. Contents may not be reproduced by any means, in whole or in part, without the prior written permission of the publisher. The opinions expressed in this publication are not necessarily those of Matrix Group Publishing Inc. Printed in Canada. Up Front 07 Meet IAAE Canada’s Board of Directors 09 A Message from IAAE Canada’s Executive Director 13 Why Should You Be a Part of IAAE Canada? 15 SPECIAL INVITATION: Mark your Calendars for the 17th Annual Facility, Operations & Airport Managers Conference Feature 19 Bridging Generations: Wisdom from a Retiring Aviation Leader and the Future of Canadian Airports 23 Flying on Fumes: Connectivity Challenges for Canada’s Northern Airports Profiles 24 Jenna Geris (nee Wilcox), BA, A.A.E., Airport Duty Manager, Region of Waterloo International Airport 26 Team Eagle 30 Index to Advertisers6 An official publication of the International Association of Airport Executives Canadawww.iaaecanada.org | Spring 2025 7 Meet IAAE Canada’s Board of Directors UP FRONT With over 20 courses offered annually and a professional accreditation program available, IAAE Canada’s training program offers you the opportunity to explore what’s next. Be inspired to earn your A.A.E. or A.A.P. Be proactive and stay current with your certifications, as so many airports have done throughout the years. If you don’t see a course you’re interested in, not a problem! Every year, IAAE Canada organizes courses as the result of an inquiry from our members and customers. Our courses are offered in online, virtual, and in-person formats. If you have a specific need, call or e-mail us, and we will take care of the rest. Evolve Your Career & Expand Your Skillset with IAAE Canada CHAIRMAN Terry Bos, A.A.E. President & CEO Sault Ste. Marie Airport Development Corporation VICE-CHAIR Trent Gervais, A.A.E. President & CEO The Loomex Group SECRETARY Sheila McGuigan, A.A.E. Senior Project Manager WSP Canada TREASURER Mike Karsseboom, A.A.E. Alumni Emeritus BOARD MEMBER Don Goulard, A.A.E. Vice President, Operations & Regulatory Affairs Nanimo Airport Commission BOARD MEMBER Eric Desnoyers, A.A.E. Manager, Facilities Saskatoon International Airport BOARD MEMBER Gerry Vanderhoek, A.A.E. Mgr., Commercial Services and Passenger Experience Greater London International Airport Authority BOARD MEMBER Maxx Kochar, A.A.E. Director of Airports The Loomex Group BOARD MEMBER Laura Mortensen, A.A.P. President & CEO Curiosity Analysis and Consulting Corp. BOARD MEMBER Currie Russell, A.A.E. Airport Construction Operations Coordinator Region of Waterloo International Airport BOARD MEMBER Diana Dolezal, A.A.E. Associate Director, Deicing Operations GTAA BOARD MEMBER Chris Pearce, A.A.E. Airport Duty Manager Billy Bishop Toronto City Airport BOARD MEMBER Richard J. Guinot, A.A.E. Airport Operations Coordinator Region of Waterloo International Airport BOARD MEMBER Ryan Bert-Vidal, A.A.E. Airside Coordinator Capital Projects, Integration and Readiness Vancouver Airport Authority CORPORATE REPRESENTATIVE Kelvin Williamson Managing Director North America LNT Solutions8 An official publication of the International Association of Airport Executives Canadawww.iaaecanada.org | Spring 2025 9 UP FRONT M embership associations have a long history. They are groups of individuals with common interests who form organizations for the mutual benefit of an industry. Through collaborative and strategic oversight, they shape industries, professions, and communities. In 1994, a group of Canadian aviation professionals did just that, and IAAE Canada was born. I’d like to take a moment to express our deepest gratitude to our esteemed Board of Directors. In any successful organization, there exists a group of dedicated individuals who work tirelessly behind the scenes, providing guidance, leadership, and unwavering support. The contributions of our board members go far beyond attending meetings and making decisions. They are visionaries, problem-solvers, and advocates who invest their time, expertise, and energy to ensure the continued growth and prosperity of our organization. Their strategic insights and commitment help us navigate challenges, seize opportunities, and fulfil our mission with confidence and integrity. Our board plays a pivotal role in shaping our initiatives, fostering innovation, and ensuring financial sustainability. Whether it’s dedicating their time to committee work, lending their professional expertise, or representing us in the community, their efforts are invaluable. A Message from IAAE Canada’s Executive Director A Heartfelt Thank You to Our Board of Directors Michelle M. Cretzman Executive Director, IAAE Canada Laura Mortensen AAP Board Member Gerry Vanderhoek AAE Board Member Mike Karsseboom AAE Treasurer Sheila McGuigan AAE Secretary Trent Gervais AAE Vice Chair Terry Bos AAE Chair Next >